faq - orders

can I cancel my order?

Most orders can be canceled if the item has yet to be shipped, except for special/custom parts. Once a custom/special order has been placed, you cannot cancel it.

When it comes to cancelling an order, we offer a degree of flexibility depending on the status of your order. In most cases, you can cancel your order with us without any issue as long as the item has not been shipped out. We understand that circumstances change and aim to accommodate such changes to the best of our ability. However, if you decide to cancel, it's essential to act swiftly, as once the item is in the shipping process, we cannot halt its progress.
It's also crucial to note that this cancellation policy does not apply to custom/special-ordered parts. These items, once ordered, are a commitment. Special orders are often unique or customized to your specific requirements, which means they cannot be restocked or resold in the same manner as our standard inventory. Therefore, once you order a special part, it becomes a final sale. This policy ensures that we can efficiently manage our inventory and provide the best service possible to all our customers. If you have any concerns or need further clarification regarding your ability to cancel a custom order, our customer service team is always available to provide detailed information and assist with any questions. You can reach customer support via e-mail at sales@lynntruckparts.com or phone at 909-434-0923.

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