faq - order
can I make changes to my order?
Yes, you have the flexibility to make changes to your order. You can request modifications or adjustments to your order at any point up until the item is dispatched from our facility. We understand that needs or preferences can change, and we strive to accommodate any alterations you require, be it a change in the product, quantity, or any other aspect of the order. However, it's crucial to understand that once the item has been shipped, it transitions beyond our immediate control and begins its journey to you. At this stage, altering the order becomes impossible, as the order is already in transit.
If you need to make changes after the item has been shipped, or if the received product doesn't meet your expectations, please refer to the returns section of our FAQ. There, you'll find detailed information on how to proceed with returning a product. We aim to make this process as straightforward as possible, providing clear guidance to ensure you can resolve any such issues with minimal inconvenience. Remember, our customer service team is always here to assist you with any questions or concerns, whether they are about modifying an order or understanding our returns policy.