faq - parts
what if I receive the wrong parts
At our company, we take great pride in our order fulfillment accuracy and always strive to ensure that every order is processed correctly. However, we acknowledge that despite our best efforts, mistakes can occasionally occur. In the event that you receive a part that does not match your order, we ask you to first take a moment to review your order confirmation. This step is important as it helps in identifying and noting any discrepancies between what was ordered and what was received. Having this information at hand is crucial when you contact us to address the issue, as it allows us to quickly understand and rectify the mistake.
Additionally, we understand that selecting the right part for your truck can sometimes be challenging, and we want to minimize the chances of any errors occurring in the first place. If you have any uncertainties or doubts about whether a part is the correct fit for your truck, we strongly encourage you to reach out to us before placing your order. Our team is equipped with the knowledge and expertise to assist you in making the right choice. We are more than happy to guide you through the selection process, ensuring that you order the part that is best suited to your needs. This proactive approach not only saves time but also helps prevent the inconvenience of dealing with returns or exchanges. Remember, our goal is to provide you with not just the parts you need, but also the confidence that you’re making the right purchase for your truck.